Return and Refund Policy
Welcome to shoecommerce.in. This policy outlines our guidelines for returns and refunds for products purchased through our platform. By placing an order with us, you agree to the terms and conditions outlined in this policy.
1. Eligibility for Returns and Refunds
a. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a return or refund. Please contact us within 2 days of receiving the item to initiate the return process.
b. Incorrect Items: If you receive an incorrect item in your order, please notify us within 2 days of delivery. We will arrange for the correct item to be shipped to you or provide a refund.
2. Return Process
a. Initiation: To initiate a return, contact our customer support team at contact@shoecommerce.in or 9140839465. Please provide your order number and a detailed description of the issue.
b. Return Authorization: Our customer support team will provide you with instructions and a return authorization (RA) number. Returns without a valid RA number may not be accepted.
c. Packaging: Returned products must be in their original packaging and include all accessories, manuals, and any included items.
3. Refund Process
a. Inspection: Once we receive the returned item, our team will inspect it to verify the condition and reason for return.
b. Refund Amount: If the return is approved, we will issue a refund for the original purchase price, excluding shipping fees. Refunds will be issued to the original payment method used for the purchase.
c. Processing Time: Please allow 7 business days for the refund to be processed and reflected in your account. The exact processing time may vary based on your payment provider.
4. Non-Eligible Items for Returns and Refunds
a. Change of Mind: We do not accept returns for products based on a change of mind. Please ensure you carefully review product details before making a purchase.
b. Wear and Tear: Normal wear and tear resulting from product usage is not eligible for returns or refunds.
5. Contact Us
If you have any questions or concerns regarding our returns and refunds policy, please contact our customer support team at contact@shoecommerce.in or 9140839465. We’re here to assist you.
